The special “Wizard’s Edition” of Level 5’s Ni no Kuni: Wrath of the White Witch, available exclusively through Namco Bandai’s online shop, has been oversold, resulting in a multitude of issues for those that placed orders while the package was supposedly still in stock.
Digital River, the e-commerce middleware provider that powers Namco Bandai’s shop, experienced an error in its ordering system that resulted in the Wizard’s Edition’s erroneous post-sellout availability. As a result, some orders have simply seen shipping delays, while others have seemingly failed to process at all or have been cancelled entirely. The number of non-existent packages sold is unknown.
“If your order(s) has been cancelled, we will be reaching out to you by email with additional information as soon as possible,” an official update reads. Affected customers that feel proactive about resolving their issue can also contact Digital River directly by emailing firstname.lastname@example.org, or by calling 952-392-2057.
It’s also worth mentioning that while Digital River says it will be addressing the issues of everyone affected, the update does not go into detail about what that resolution may look like. To be on the safe side, we recommend tempering your expectations towards a refund and an apology.
[Thanks to everyone who sent this in!]